Terms and Condition

Last Updated: September 12, 2025

Welcome to Mend & Mellow These Terms and Conditions govern your use of our website www.mendandmellow.com and the purchase of products offered on the Site. By accessing or using the Site, or purchasing Products from us, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site immediately.

1. Eligibility & General Use

• By using the Site, you confirm that all information you provide is accurate, current, and complete.

• You agree not to misuse the Site, attempt unauthorized access, or use the Site for fraudulent or unlawful purposes.

• We may refuse service, terminate accounts, or cancel orders at our discretion where we suspect misuse or breach of these Terms.

2. Products & Information

• All product descriptions, images, specifications, and other content are provided for informational and ordering purposes only.

• We make reasonable efforts to ensure product descriptions, pricing, and availability are accurate; however, errors may occur and we do not warrant that such information is error-free.

• Our Products are intended for external use only. Individual results may vary according to skin type, medical conditions, and other factors.

• Always perform a patch test before full use and follow any usage instructions provided.

3. Medical & Allergy Disclaimer

• Information on the Site does not constitute medical or professional advice and is not a substitute for consultation with a qualified healthcare professional or dermatologist.

• If you are pregnant, nursing, taking medication, or have a known skin condition/allergy, consult a physician before using our Products.

• If irritation or an adverse reaction occurs, discontinue use immediately and seek medical attention.

4. Orders, Pricing & Payment

• All prices on the Site are displayed in Indian Rupees (INR) unless otherwise specified and are subject to change without notice.

• Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time, including for suspected fraud or pricing errors.

• Payment must be made in full at the time of purchase. We accept major payment methods, including credit/debit cards, UPI, net banking, and third-party payment providers.

• Once your order is confirmed, we will send an order confirmation email to the email address you provide.

5. Shipping & Delivery

• Shipping costs and estimated delivery timelines will be shown at checkout. Delivery times are estimates and may vary due to carrier issues, customs, public holidays, or force majeure events.

• Title and risk of loss for Products pass to you upon delivery to the carrier or upon delivery to the shipping address, depending on applicable law.

• We shall not be liable for delays caused by third-party carriers, customs clearance, or events outside our control.

6. Returns, Refunds & Exchanges

Thank you for shopping with us. Please note that all sales are final, and we do not accept returns, exchanges, or cancellations once an order has been placed. We kindly request that you review your order carefully before completing your purchase.

In the unlikely event that you receive a product that is damaged, defective, or incorrect, please contact us at EMAIL.ID- info@mendandmellow.com Phone.no-9831584940 within 7 DAYS of receiving your order. We will review your case and provide an appropriate resolution.

7. Promotions, Discounts & Gift Cards

• Promotional offers, discount codes, and gift cards are subject to specific terms which may include expiry dates, minimum purchase requirements, or product exclusions.

• We reserve the right to cancel or modify promotions in case of errors, fraud, or misuse.

8. Intellectual Property

• All content on the Site—text, graphics, logos, product images, designs, and software—is the exclusive property of Mend & Mellow or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, display, create derivative works from, or otherwise use our content without our prior written permission.

9. User Accounts

• You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activity on your account.

• Notify us immediately if you suspect unauthorized access to your account. We are not responsible for losses resulting from unauthorized use of your account unless required by law.

10. User Conduct & Prohibited Use

• You agree not to: (a) use the Site for unlawful purposes; (b) submit false or fraudulent information; (c) interfere with the operation of the Site; or (d) harass, defame, or infringe the rights of others.

• We reserve the right to investigate and take appropriate action against users who violate these Terms, including suspension or termination of accounts and legal action.

11. Limitation of Liability

• To the maximum extent permitted by applicable law, Mend & Mellow, its officers, directors, employees, agents, and suppliers will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the Site or Products, even if we have been advised of the possibility of such damages.

• Our aggregate liability for any claim arising out of or relating to these Terms or the Products shall not exceed the amount actually paid by you for the specific Product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Mend & Mellow and its affiliates, officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your misuse of the Site or Products, or (c) your violation of applicable laws or third-party rights.

13. Privacy & Data Protection

• Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using the Site, you consent to our collection and use of personal data as described in that policy.

• For questions about data practices, contact info@mendandmellow.com.

14. Third-Party Links & Services

• The Site may contain links to third-party websites, products, or services that are not owned or controlled by Mend & Mellow. We are not responsible for the content or practices of those third parties. Accessing third-party sites is at your own risk.

15. Modifications to the Site & Terms

• We may modify or discontinue the Site at any time without prior notice.

• We may update these Terms from time to time. The “Last Updated” date at the top will indicate the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated Terms.

16. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of India.

• Any dispute arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in KOLKATA, India.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be severed and the remainder of the Terms shall remain in full force and effect.

18. Contact Us

If you have questions, complaints, or require support, please contact us:

Mend & Mellow
Email: info@mendandmellow.com
Phone: +91-98315-84940
Website: www.mendandmellow.com

Legal Note: This Terms & Conditions draft provides a robust commercial framework tailored to Mend & Mellow. It is general in nature and not a substitute for personalized legal advice. For compliance with local e-commerce, consumer protection, cosmetics, and data protection laws (including any state-specific requirements in India), we recommend you have this document reviewed and, if necessary, revised by a qualified attorney.